Cancellation policy

Tribe Coffee Subscription Policy

Last updated: November 6, 2026

Keep your coffee cupboard stocked without having to remember to reorder. Tribe subscriptions let you choose your favourite refill coffee and set up recurring deliveries.

1. How Tribe Subscriptions Work

Subscriptions are available on Tribe Coffee refill products.

You can choose your preferred coffee and set up a recurring subscription when purchasing your refill.

The current refill collection includes:

Guatemala Chocolate Block
Tribe Decaf
Tribe Espresso
Malawi Gold
Lover's Blend
Sunday Morning Blend

Subscription options and available delivery frequencies are displayed when you select your refill and purchase option.

2. Subscription Payments

By starting a subscription, you authorise Tribe Coffee to automatically process payment for your recurring orders using your selected payment method.

Your payment will be processed according to the subscription schedule selected at checkout.

For monthly subscriptions, payment is debited on the order date the same date on which you made your first purchase. For biweekly and weekly subscriptions, payments are debited every 14 days or 7 days respectively after the original order date.

If a payment cannot be processed, your subscription may be paused until the payment issue is resolved.

Coffee will only be sent once a payment has successfully gone through. If payment fails repeatedly, we will pause the subscription and reach out.

3. Managing Your Subscription

You can manage your subscription through :
Contacting admin: hello@tribecoffee.co.za

Customers may be able to:

Change their coffee
Change the quantity of coffee
Change their delivery frequency
Skip an upcoming delivery
Cancel their subscription

Any changes should be made before the next subscription order is processed.

For changes before the order has been processed, there is no cutoff. If we do not cancel the order on time, we will refund it. You just need to prove that you asked for the subscription to be cancelled with a screenshot of the communication showing the date.

4. Cancelling Your Subscription

You can cancel your subscription at any time.

Cancelling your subscription will prevent future recurring orders from being processed. Any order that has already been processed may still be fulfilled and charged.

5. Subscription Pricing

The price of each refill is displayed on the relevant product page. Prices may vary between coffees.

Tribe Coffee reserves the right to change subscription prices from time to time and the right to increase delivery fees

6. Delivery

Subscription orders will be delivered to the delivery address provided by the customer.

Please ensure that your delivery details are correct and kept up to date.

Standard delivery terms and fees apply to subscription orders.

Tribe's current website states that deliveries are generally made within 5–7 working days,

Subscription deliveries are subject to the same delivery fees and terms as standard online orders

7. Coffee Availability

We only offer subscriptions on our standard blends. If we stop making a blend, we’ll cancel the subscription on our end and inform the customer.

8. Returns, Refunds and Damaged Orders

Subscription orders are subject to Tribe Coffee's existing Terms & Conditions, including the provisions relating to refunds, exchanges, damaged or faulty products and incorrect orders.

If you receive an incorrect, damaged or faulty product, please contact us within the applicable timeframe so that we can assist you with an exchange or refund in accordance with our Terms & Conditions.